Seal of Dane County County of Dane
Translate
Child Support Agency

Contact Us

The Dane County Child Support Agency is a division of the Dane County Corporation Counsel's Office. Our agency is located at:

City-County Building, Room 365
210 Martin Luther King Jr. Blvd.
Madison, WI 53703

Phone: (608) 266-4031
Fax: (608) 266-9060
TTY: Call Wisconsin Relay 711, or 1-800-947-3529 More info

Hours: Our office hours are Monday through Friday, 7:45 a.m. to 4:30 p.m.
Our Customer Service Center hours are Monday through Friday, 7:45 a.m. to 4:15 p.m.

    

Parking Information

New Phone System Announcement

We are excited to announce that we have updated our phone system for easier access to your caseworker. Caseworkers have 3 days to return your phone call, so there is no need to call back to follow up.

Option 1 Payment Information. 

Option 2 Lien Release and Satisfactions

Option 3 All other calls

Please be prepared for longer hold times as you wait to speak to a Customer Service Representative. 

Dane County Customer Service Center

You may reach us by phone for assistance during this time at (608) 266-4031 (TTY: Call Wisconsin Relay 711, or 1-800-947-3529 More info).

Please have your PIN number, IVD number, or social security number ready as we will need one of these numbers to verify your identity.

Our phone hours are Monday through Friday, 7:45 a.m. to 4:15 p.m. Case Participants will be connected to a Customer Service Rep, who will answer the questions or forward it to the assigned worker.  Leave a detailed and clear Voice Mail if you would like your call returned. The calls are answered in the order in which they are received; therefore, you may experience longer hold times while we assist other participants. It may take up to 3 business days for workers to return a call.

  • If leaving a message, please:

  • Speak clearly

  • Provide your full name

  • PIN number, IVD number, or social security number 

  • Your phone number where you can be reached

  •  A brief message as to why you are calling.

Office Closures

The Child Support Agency is closed on the following days:

  • New Years Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Juneteenth
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Years Eve