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Child Support Agency

Contact Us

The Dane County Child Support Agency is a division of the Dane County Corporation Counsel's Office. Our agency is located at:

City-County Building, Room 365
210 Martin Luther King Jr. Blvd.
Madison, WI 53703

Phone: (608) 266-4031
Fax: (608) 266-9060
TTY: Call Wisconsin Relay 711

Hours: Our office hours are Monday through Friday, 7:45 a.m. to 4:30 p.m.
Our Customer Service Center hours are Monday through Friday, 7:45 a.m. to 4:15 p.m.

Parking Information

    

New Phone System Announcement

We are excited to announce that we have updated our phone system that will connect you directly to your caseworker. When calling our office, (608) 266-4031, listen carefully to the NEW options. Caseworkers have 3 days to return your phone call, so there is no need to call back to follow up.

Option 1 Payment Information. To obtain copies of your court order, or have questions about your court hearing, call the Clerk of Courts at (608) 266-4311.

Option 2 Lien Release and Satisfactions (vehicles, property, license, bank accounts, settlements)

Option 3 Cases needing paternity established or genetic tests appointments – Select using Mother’s last name (No father listed on the birth certificate, and no court order established)

Option 4 Cases needing an Order established –Select by Parent’s last name of the parent who may be ordered to pay (Father is listed on the birth certificate but no court order is established yet)

Option 5 Cases needing Order Enforcement, or Review and Adjust Requests – Select by paying parent’s last name (Court order exists)

Option 6 Questions about a warrant for your arrest, a purge payment, are unsure who the worker is assigned to the case, or you are an attorney calling about a case

If you choose to bypass the selections above or are unsure of who you need to speak to, please be prepared for longer hold times as you wait to speak to a Customer Service Representative. 

Dane County Customer Service Center

You may reach us by phone at (608) 266-4031 for assistance during this time.

Please have your PIN number, IVD number, or social security number ready as we will need one of these numbers to verify your identity.

Our phone hours are Monday through Friday, 7:45 a.m. to 4:15 p.m. Case Participants will be connected to a Customer Service Rep, who will answer the questions or forward it to the assigned worker.  Leave a detailed and clear Voice Mail if you would like your call returned. The calls are answered in the order in which they are received; therefore, you may experience longer hold times while we assist other participants. It may take up to 3 business days for workers to return a call.

  • If leaving a message, please:

  • Speak clearly

  • Provide your full name

  • PIN number, IVD number, or social security number 

  • Your phone number where you can be reached

  •  A brief message as to why you are calling.

Office Closures

The Child Support Agency is closed on the following days:

  • New Years Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Juneteenth
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Years Eve